Before Shipping
Order Cancel & Exchange
You can request to cancel or exchange your order before we haven’t processed your order in 24 hours. Once we have started to process, very sorry we can’t cancel or exchange your order. Hope you can understand. So before placing an order, please consider it. If you want to cancel or exchange your order, please contact us as soon as possible. For extra fee of item exchange, we will quote you and wait for your approval.
After Shipping
Order Return & Exchange
We accept return and exchange within 7 days after you receive the outfit. We will immediately refund you the outfit price or exchange once we get it that should be still new and in good condition. But all shipping cost are not refundable. Please follow the steps below to process your return or exchange:
1. Please contact our customer support, we will negotiate and determine whether your merchandise can be returned or exchanged according to our return&exchange policy.
2. If confirmed the merchandise can be returned and exchanged, our customer support will provide you the return and exchange address. Then you can ship the merchandise to us.(Note: Customers need to bear all return and exchange shipping fee. If the customer return the merchandise without negotiation, we will not refund or exchange. So please consider it seriously before placing an order. Also thanks for your understanding!)
3. Send us the tracking number when you ship the merchandise in order that we can keep tracking and getting it in time.
4. After we receive and check the merchandise is in new and good condition, the refund or exchange will be processed immediately(weekend excluded).
Here are cases below you can return or exchange but we bear the return or exchange shipping fee. We apologizes deeply for the fault we make and also will improve better.
1. The merchandise is destroyed during shipping.
2. The size is wrong.
3. The color is wrong.
Note: when return or exchange, please make sure the merchandise have never been used and worn still in original condition. Also please make sure you pack all without any missing parts of this merchandise. Thanks!
Here are cases below we can’t accept return or exchange.
1. For all custom tailor item, please understand that we can't give exchange or return due to the unique nature of the merchandise.
2. If you return part of the outfits, the payment can not be refunded.
3. Worn, used, stained, animal hair attached or altered items can not be returned.
4. Undergarments, socks and stocking can not be returned.
5. Wigs, prosthetics, fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.
6. The unsuccessful delivery due to the customer's own reasons including but not limited to:
(1) Moved without informing us timely before the shipment
(2) No person at home and could not be reached on phone at the same time when package is under delivering.
(3) Package being destroyed by the local express company facility because of long-term unavailability of the recipient. Always, we had tried to contact the recipient by email/SMS but both failed.
7. Shipping time over average shipping time.
Here is the case below we will negotiate with customers and decide to refund the whole or partial amount of the order. We apologize for the this in advance sincerely and hope to get your understanding.
1. Missed package.
Please feel free to contact us if you have any problem. We will get back to you in 24 hours or faster.
